Recent Why SERVPRO Posts

This is just the beginning!

11/9/2021 (Permalink)

Two SERVPRO leaders Congratulations Tonya & Michelle

This past month our team leaders headed out to Gallatin, Tennessee to nail down and accomplish yet another certification. After days of studies and endless hours of on the job training, our leaders successfully completed the course and passed with flying colors. 

The Applied Structural Drying (ASD) certification is designed to teach the effective, efficient, and timely drying of water-damaged structures and contents, using comprehensive classroom and hands-on training to facilitate appropriate decision-making within a restorative drying environment. The courses that our leaders attended also covered extraction, basic containment and basic mold procedures. 

Tonya Smith & Michelle Archuleta are the first to pass this course and won't be the last. Our main goal for the future is to have everyone in our franchise certified in as any areas as possible. 

This is just the beginning!

Team Bonding the Softball Way

11/8/2021 (Permalink)

Team of Co-Eds wearing bright pink uniforms SERVPRO of South Albuquerque Team!

SERVPRO of South Albuquerque recently had a Sunday full of Charity.

This charity event was held to raise money for Albuquerque families. Families that need a little extra assistance with purchasing Thanksgiving meals. 

This was the first of many events that we will participate in but also the first for many of our employees. 

We had about 5-6 employees who have never played slow pitch softball before. But they excelled at the end of the day showing so much dedication and willingness to help a good cause. It also shows that our team can handle whatever is thrown at us as long as we work together and have fun while doing it. 

Our team spent the day playing ball for a good cause. 

#SERVPROSoftball #Supportingthecause

Gold Star Joe!

10/14/2021 (Permalink)

Gentlemen standing in front of a tree in a SERVPRO uniform Field Leader - Joe

We would like to introduce you to this month's gold star employee at SERVPRO of Rio Rancho/Sandoval County & SERVPRO of South Albuquerque.

JOE!

Joe has been in this industry for over 20 years with experience in reconstruction, water, mold, fire, and cleanings around the board. He knows it all!

Certified in Odor Control, Water Damage Restoration, Carpet Repair and Installation, Blood Born Pathogens, and Trauma Scene Clean Up.

We sure are blessed to have you as a leader on our team! 

When we receive reviews online, Joe, is always mentioned when assigned to those jobs. He has such a personable attitude that you'd think you have known each other for years and years. His experience in customer service really shows day in and day out. 

Hi, I'm Lineh!

10/13/2021 (Permalink)

Green rubber duck sitting on top of a SERVPRO Van New Mexico Sunset are the best!

Hi, I'm Lineh! SERVPRO of Rio Rancho/Sandoval County & SERVPRO of South Albuquerque ducky AKA the best mascot to ever enter the SERVPRO Industry. Stay tuned and join me in local fun, arts, jobs and adventures here in Albuquerque, New Mexico and surrounding areas. 

My main goal is to keep you updated on everything SERVPRO.

We are proud to be an active member of this community. We are locally owned and operated, so we’re already nearby and ready to help NM residents and business owners with any size cleaning or restoration emergencies.

Our team is available 24-7 and ready to provide exceptional service for your food service restoration needs. Hood cleanings, Duct cleaning, Kitchen deep cleanings, Carpet & Upholstery cleaning, & COVID preventive cleanings.  

Until the next adventure!

All the best, Lineh!

Congratulations Tonya and Sam!

6/24/2021 (Permalink)

Man and woman Sam Ruyle and Tonya Smith, Owners

We are excited to announce Tonya Smith and Samuel Ruyle as the new owners of SERVPRO® of Rio Rancho/Sandoval County and SERVPRO® of South Albuquerque!

Although new to the role of owner, Tonya is a familiar face around the office. Joining the SERVPRO® family in 2016 as the Commercial Business Development Manager and working her way to the role of General Manager in 2019. Tonya has always displayed a passion for the restoration industry, which shows in her leadership and ever-growing knowledge of the industry.

Sam, although new to the industry, is excited to get learn more about our work and contribute his knowledge of law to how we can better protect our customers, clients, and team members.

Tonya and Sam’s ultimate goal is to carry on the mission of SERVPRO® to develop a team of quality people who focus on excellent service, fairness, and mutual respect.

Why the cold shoulder 2021?

2/16/2021 (Permalink)

Here to help

The weather we are experiencing this week is crazy, not just here but across the nation. I remember checking the temperature Sunday and reading that it was going to feel like -9 degrees. Seriously!? Did 2020 not bring enough chaos? 2021 really needed to start the year off this way? I feel like 2021 is trying to give us the “cold shoulder”, or maybe it is trying to freeze everything so we can start the year off fresh and new.

In the meantime, how are we supposed to protect homes and businesses from potential problems caused by the freezing weather we are experiencing this week? First and foremost, keep your heat on. Sometimes, this is all that is needed, but other times not so much. Open your cabinet doors near the pipes so the heat can reach the pipes and turn your faucets on to a small drip to keep the water flowing.

Now even with these tips, sometimes your water lines will still break. So, what should you do when that happens? Well, you call us. Our crews are IICRC certified in water restoration, as well as other certifications, which means we have been taught by the best in the industry, we know and follow industry standards that your insurance company requires. So trust in the name you know when it comes to your water restoration needs.

Until Next Time,

Your SERVPRO Marketing Gal

Our Rockstar General Manager

8/24/2020 (Permalink)

Tonya Smith - Rockstar General Manager

Have you met our Rockstar General Manager? Tonya, the definition of an unstoppable female force. It is not too often, at least here in New Mexico, when you come across a woman running a disaster restoration company. She started in the industry in contents, then moved to estimating, marketing, and now the GM. Yeah, you will see some husband and wife owned companies, where the men manage the production side and the women run marketing and the office, but here it is just Tonya. She is the Queen Bee in our eyes.  

We are a woman-owned business. Our office is all women, strong, determined, not afraid to get their hands dirty type of women. All led by our fearless leader, Tonya.

Tonya is always willing to help in the field, and jokes about how she has her go bag and PPE bag ready in her car. There truly is nothing stopping this lady. I think that is what makes our company so great. SERVPRO® is already a name most know, but we are a franchised organization, so it is up to each franchise to determine its full potential. Tonya sees that and inspires that in all of us. I think that is what sets us aside from everyone else.

Helping Our 4-Legged Customers

8/17/2020 (Permalink)

Zach and Brandy

Recently we were called out to a veterinary clinic in Belen to provide COVID-19 confirmed cleaning services. This family-owned business was depending on us to help get them disinfected and ready for them to re-open. However, there was one little hitch. This vet’s office was also boarding a dog, and the pup could not be in the facility when we completed our final step of fogging with an EPA approved disinfectant. For our conversations, there was no one that could take the dog, Zach, out of the office while we fogged. So, what do you do? Well, Brandy, our marketing gal drove down to Belen, had the crews bring Zach outside to her, and they hung outside while we finished the cleaning process and while the chemicals settled before re-entry. Although we did not have to take this extra step, we were more than willing to help. Of course, Brandy did not show up empty-handed; she came bearing treats. As you can see from the picture, Zach showed his appreciation.

That's Just Who We Are

7/15/2020 (Permalink)

Certified: SERVPRO Cleaned

Times are definitely different; cleanliness is the new cool thing to do. People are learning how to wash their hands properly, and businesses are continually cleaned to maintain a higher level of cleanliness. Here at SERVPRO® of South Albuquerque, we’ve seen it all firsthand, as that is the business we are in.

Since the start of the COVID-19 crisis, we have received more calls for cleaning services, whether it is for a proactive clean to a confirmed case clean, meaning someone in the business or a customer of the business has tested positive for COVID-19. We clean all kinds of things, that is just what we do! And honestly, we are glad that we have the means and ability to help. Now we’ve had people ask, “Aren’t you scared you’ll get sick?” Well, people in the restoration industry know what they are getting into when they first get into it. So although we are not necessarily scared, we are extremely cautious. We implemented policies from the very beginning of this to ensure the safety and health of our crews. So our teams are taking the highest level of safety measures not just for themselves, but also for our customers.

"Like it never even happened."

7/7/2020 (Permalink)

"Like it never even happened."®

We have a motto around here, it’s one that the entire company across the nation lives by, "Like it never even happened."® So what does that mean? Can we erase the memory of your home being damaged by water or fire, no, we cannot. However, what we can do is be with you every step of the way. When that initial loss hits, it can feel like you are going through a wave of emotions, somewhat like grieving. For some of us, we’ve have experienced those emotions because no one is exempt from a disaster happening, so we’ll be able to relate first hand with you. So when we say "Like it never even happened,"® what we mean is that we will be there from start to finish. From the initial clean up, dry out, debris removal steps to the very end when the last bit of construction is completed. We want you to walk back into your home when everything is said done, and feel like everything is as back to normal as it can be, "Like it never even happened."®

Selecting a Restoration Company

6/22/2020 (Permalink)

SERVPRO the Professional Restoration Company

For some communities, there are several options when it comes to selecting a restoration company. It seems as simple as going to Google and picking the first one that comes up on the search. However, just because it is first, does not always mean that it is the best company for you. Understanding that it can be challenging to decide who to go with when a disaster hits, so preparing for the unexpected is often best.

Here are some tips when it comes to choosing the right restoration company for you, whether you have time to plan, or during a disaster.

  1. Call your insurance company to see if they have a preferred company
  2. Ask your friends if they have had to call someone out before
  3. Look at reviews
  4. Look to see what certifications and affiliations are listed on the company website

For commercial buildings:

  1. When calling a restoration company ask them what other commercial clients they have
  2. Ask for references
  3. Find out what their process is
  4. See if they can handle all services needed

It is always best to have a plan, so when disaster strikes, you can feel more at ease knowing you were prepared. Check out our blog on Emergency Ready Plans for more information on preparedness.

There is Hope

1/13/2020 (Permalink)

House on fire at night.

What happens when your smoke detector goes off in the middle of the night? Well, for most of us, we get up, grab the kids and pets, and then evacuate. At that moment, we aren't thinking about our precious positions, the memories saved in the pictures on your wall. At that moment, all we can think about is getting our family out safely.

Then the shock sets in. You are watching your home burn, and it hits you, the realization of what is happening, and you start to think of everything you had to leave inside. The fire department shows up, puts out the fire, the house is boarded up and you either have to stay with a friend, family member or in a hotel.

The next day you arrive on-site with a restoration team. Feeling a little hopeless as you go through your home seeing the destruction from the fire, not knowing there is still hope. The restoration company is telling you how they can save that old chest your grandmother passed down, or they can restore the pictures on the wall.

Here at SERVPRO of South Albuquerque, we are here to walk with you through those times. We can help pack up the house, taking special care that nothing else gets damaged before we start restoring your home to what it was before the fire. We have special equipment to help remove the smell of smoke from the undamaged parts of the house while we work diligently to give you back your home. And when that day comes, we will greet with smiles as we say Welcome Home.

Where does Mold Grow in Homes

5/23/2019 (Permalink)

Mold is naturally occurring, and given the right conditions, will find itself a spot in almost any home

Common Places in Your Home to Find Mold Damage

Patches of mold growth are relatively common in homes across the globe. Mold is naturally occurring, and given the right conditions, will find itself a spot in almost any home. That's not to say you should tolerate its presence, and any significant patch of mold should be professionally removed by a business such as SERVPRO® of South Albuquerque as quickly as possible to avoid further growth. In this blog post, we look at some of the more common places where mold can grow.

In the Bathroom
Mold damage in Albuquerque homes often occur in and around its bathrooms. These areas provide the perfect atmosphere for mold growth: significant amounts of water, often with humid air, and dark most hours of the day (when not in use). Mold can form in cabinets, on towels and clothes which are not dried out, on shower curtains, or even on plain wooden walls and floors. Whenever we respond to mold damage in a bathroom, we make sure to inspect the area for extra patches thoroughly.

In the Kitchen

Why mold is often found in cabinets. Inside your cabinets are two sources of water that can become problematic. One is the water supply lines that service your sink. The other is the drainage pipe that takes the used water from your sink to your main drain that exits your house.


Behind Walls and Ceilings
Many mold patches are caused when a pipe leaks or bursts and dampens the wood surrounding it, out of view and inside walls. Here, mold can grow in dark, wet, and warm conditions, and will often do so very rapidly.

In Sheds and On Exteriors
In many cases, mold growth is limited to building exteriors and exterior sheds and garages. These are typically not as well waterproofed as home interiors and can be more prone to soaking. Mold can develop outdoors after a period of unusually heavy rain and storming.

In Pantries and Refrigerators
When food goes rotten, it often grows mold. This mold can then branch out and spread across the surfaces inside of a pantry or refrigerator. Make sure to keep food fresh and sealed to prevent mold contamination in these areas.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Mold Remediation Call SERVPRO® of South Albuquerque Today at (505) 345-4700

What to Look for in a Restoration Company

5/16/2019 (Permalink)

SERVPRO® offers a variety of services and are “Faster to Any Size Disaster”

What to Look for in a Restoration Company

When looking for a restoration company in Albuquerque, there are a number of features you may want to look at including the ability to be “faster to any size disaster”. Choosing the right company for your property's restoration needs can make a difference. Here are some things you may want to consider.

1. The Ability to Deal With Multiple Damage Types

Many professional restoration services like SERVPRO® offer the ability to work with multiple damage types. This is often because one type of damage can lead to another. For example, fire put out by water can also result in mold if the water is left to stand too long. Most restoration companies can help fix smoke and fire damage, water damage, storm damage and also offer mold remediation for this exact reason.

2. A Quick Response Time

Being faster to any size disaster also means arriving with the right materials and equipment required to do the job. Locally owned franchises such as SERVPRO® have locations across the country allowing them to be where they need to be when disaster strikes. Because they are a franchise, they also have access to corporate equipment and materials, which gives them the ability to handle large-scale jobs as well.

3. They Offer a Variety of Services

A restoration company such as SERVPRO® also offer a variety of services designed to help your agent process the insurance claim. These include an electronics inventory service as well as an online database that provides access to information such as photographs and progress reports for the damaged areas, estimates, filed paperwork, and many other details needed for a properly filed claim.

Whether you're choosing a restoration company because they have the ability to be faster to any size disaster, or they can deal with multiple damage types, you may also want to look at the other services they provide. Many companies can help you clean your damaged items as well as the structure and has services they can offer which can make keeping track of the details needed by your insurance provider easier.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Multiple Types of Restoration Call SERVPRO® of South Albuquerque Today at (505) 345-4700

Who To Call For Fire And Water Damage Emergencies?

3/28/2019 (Permalink)

SERVPRO® is ready.

Homeowners and business owners have many choices when they have a fire or water damage emergency. The choices can be overwhelming and sometimes confusing on who to call. Should you call a local company or take the recommendation of a friend or insurance agent. The choice comes down to ultimately who you feel confident in and comfortable having in your home and who will take care of your property. We here at SERVPRO of South Albuquerque try to be the best restoration company in the area with great communication, trust and being there when called upon. If you have questions about us or our services, please don't hesitate to call. We would be happy to answer any questions you may have.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO® of South Albuquerque Today at (505) 345-4700

Some of the Biggest Problems With Mold in Albuquerque Result From Delayed Action

3/18/2019 (Permalink)

When you see or smell signs of mold in your home, call SERVPRO® for effective remediation services. Contact us right away to stop the spread.

Why Industry Leading Training Makes SERVPRO® the Choice for Mold Damage Remediation

So you begin to notice a distinctive musty odor in some regions of the house. As you search for the source, you move around furniture in the offending area, and sure enough, there it is mold. The discovery of mold in the home is not uncommon and should not be a cause to panic. We have all heard horror stories of Black mold or infestations that have required thousands of dollars in remodeling work. However, the truth is that in the vast majority of cases, all you have to do is make a simple phone call.

Removing mold damage in Albuquerque properties does require professional help. Although, it does not often require full-scale mold testing in a laboratory. The visible signs and odors of the mold are enough to pick up the phone and call SERVPRO®. We are one of the leading services for mold restoration because we operate locally and have access to national-level resources.

Why do national resources matter? The answer is simple. Proper mold remediation requires skill and training. SERVPRO® employs technicians that hold IICRC certificates in mold assessment, applied structural drying and mold remediation. These come together to form a three-pronged skillset that is essential to completing a service correctly. Not only that, but we are also available 24 hours a day.

Removing the visible signs of mold is not enough by itself. To fully restore a home, it is necessary to find the source, usually a damp spot or leak that is creating the conditions for mold spores to proliferate. SERVPRO® technicians use their mold assessment training to locate the source and either fix a leaking pipe or use their applied structural drying training to help remove the damage. Without taking this crucial step, the mold can return again and again.

SERVPRO® technicians use their mold remediation certification to ensure the damage is removed and to prevent it from spreading into other areas of the home. Agitation is an effective method, but the nature of it can lead to spores becoming airborne and settling elsewhere. We quarantine the affected area using a physical barrier, like plastic sheeting, or by applying negative air pressure.

All in all, our advanced training helps us to provide a better service to our community here in Albuquerque and the surrounding area.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Mold Remediation Call SERVPRO® of South Albuquerque Today at (505) 345-4700

Did You Know That SERVPRO® Arrives with Equipment to Help Detect Hidden Water in Your Albuquerque Home?

3/1/2019 (Permalink)

We use advanced moisture meters and thermal imaging cameras to detect hidden moisture

Professional Assistance Helps Homeowners Cope with Water Damage

When water spills into a property, it can cause a wide range of damages. Common damages include stains which can form on carpets or other fabrics, while structural components such as drywall can lose their structural integrity becoming weak and soft. Stains can be caused by debris dissolved in the water or rust from metallic items affected by the water. Our IICRC certified restoration services can help you cope with the damages caused by water spillage in your Albuquerque property.
 
Most of the specific aspects of water damage can be prevented by extracting the water within a short period. For instance, drywall and other structural components are sturdy enough to withstand exposure to water for some time before severe damages occur. Since our SERVPRO® technicians have sophisticated pumps to extract water immediately we start the restoration process. It is possible to avoid demolition, and instead only use drying equipment to save the affected materials.
 
When water seeps into wall cavities and reaches the insulation, it can cause the loss of R-value. On your own, the only way to establish the level of damage in these cavities is to tear down the walls. Our SERVPRO® technicians use penetrating moisture meters to gauge the level of penetration before tearing everything down. FLIR thermal cameras also help us establish all moisture problem areas, and especially if we suspect additional leak sources.
 
Sometimes, and especially if the water leak happens when no one is home, it might not be possible to extract the water immediately. In such cases tear down, and removal of affected materials is the best solution to avoid problems such as mold. Our SERVPRO® crews cut the drywall and insulation 2 feet above the point where the water reaches making it easier to remove all affected materials. We also have enough expertise and tools to remove wet carpets because extended exposure to water can cause carpets to delaminate.

Locally Owned Company with National Resources

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”®

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO® of South Albuquerque Today at (505) 345-4700

DRYBOOK™ Documentation

11/12/2018 (Permalink)

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration

SERVPRO® uses state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

DRYBOOK™ DOCUMENTATION

SERVPRO of South Albuquerque professionals use the latest technology to help ensure your property is dried quickly and efficiently.

DryBook™ is a proprietary tool that:

-Manages industry drying requirements.

-Provides real-time documentation on the drying process.

-Validates that services are executed to standard.

-Reports to all stakeholders involved.

-Allows real-time updates through DryBook™ Mobile integration.

This improves results and restores your property at a faster rate, getting you back in your home or business sooner. The bottom line? SERVPRO of South Albuquerque have the training and equipment to help make it “Like it never even happened.”

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster.

If you would like more information on hiring a team experienced in Water Damage Restoration Call SERVPRO of South Albuquerque Today at (505) 345-4700

Thanksgiving Fire Safety

11/12/2018 (Permalink)

Consider these tips if you are already planning on how to cook your bird this year and have a safe holiday!

For most, the kitchen is the heart of the home, especially during the holidays. From testing family recipes to decorating cakes and cookies, everyone enjoys being part of the preparations. With that being said, keeping fire safety top of mind during this joyous but hectic time is important, especially when there's a lot of activity and people at home. As you start preparing your holiday schedule and organizing that large feast, remember, by following a few simple safety tips you can enjoy time with your loved ones and keep yourself and your family safer. 

Statistics

  • Thanksgiving is the peak day for home cooking fires, followed by the day before Thanksgiving and Christmas Day.
  • In 2015, U.S. fire departments responded to an estimated 1,760 home cooking fires on Thanksgiving.
  • Unattended cooking was by far the leading contributing factor in cooking fires and deaths.
  • Cooking equipment was involved in almost half of all reported home fires and home fire injuries.

Safety Tips

  • Stay in the kitchen when you are cooking on the stove-top.
  • Stay in the home when cooking your turkey and check on it frequently.
  • Keep children away from the stove.
  • Make sure kids stay away from hot food and liquids.
  • Keep the floor clear so you don't have any slips, trips or falls.
  • Keep knives out of the reach of children.
  • Be sure electric cords are not dangling off the counter.
  • Keep matches and utility lighter out of reach.
  • Ensure your smoke alarms are in working condition.

How Is a Fire Extinguished?

Fire suppression focuses on robbing the flames of one or more of these elements. When delivered in huge quantities through a fire hose, water both significantly reduces a fire’s heat and takes away oxygen as it transmutes from liquid to vapor form at extremely high temperatures. Unfortunately, this enormous amount of water also floods buildings and wreaks havoc on its own. 

Even with groundbreaking modern methods for quenching a blaze, the most expedient way to kill a fire is with a huge amount of water. That’s why flooding and excess water occurs with most fire damage on your property. This combination is why a restoration professional’s job includes extracting water, soot, odors and smoke from your property along with completing essential repairs.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Water and Fire Restoration Call SERVPRO of South Albuquerque Today at (505) 345-4700

The Advantages of Hiring SERVPRO To Repair Your Water Damaged Albuquerque Home

11/12/2018 (Permalink)

Water damage can seep through the carpets, walls, and floors

Save Your Flooring and Wall Structure From Water Damage

Imagine having a beautiful home that was struck by a leaky roof, rain, bad plumbing, or laundry gone wrong. When water hits the foundation, it brings a ripple of madness to your home. Water damage can seep through the carpets, walls, and floors. If left unmanaged, It can decrease the value of your real estate.

The most challenging part about restoring water damage in Albuquerque is saving your walls. The walls are very delicate, and a slight spill of water can ruin its infrastructure and cause it to crack. When water dries up, it can cause your walls to weaken, rot, or fall apart. However, thorough removal of water from your walls often requires advanced technology and experience.

It is essential to move quickly by calling SERVPRO technicians to your residential area to assess the situation. Once these techs arrive, they can immediately begin the mitigation process to reduce the damage. They can identify the category and classification to ensure that the restoration process follows the industry guidelines. They can examine the walls for potential destruction and remove and replace the walls if it is unsalvageable. They can also check other areas of the house like the carpet pad to see if it needs to be removed or not. This step is crucial to ensure that the subflooring is well-protected.

The technicians can utilize their expertise and inspect the extent of moisture in the flooring, subflooring, and the walls. They can use the extractor, which is a state-of-the-art tool that can help clean the carpets and floors. The equipment is portable so it can cover a vast infrastructure and is powerful enough to extract a tremendous amount of water from your floor and carpet. Once the SERVPRO techs have completed their job, they can walk you through your entire house to make sure that you're satisfied with the work.

Having a company that can coordinate the whole process from start to finish to make your life easier and gets you back in your home or business faster. “Like it never even happened.”

If you would like more information on hiring a team experienced in Water Restoration Call SERVPRO of South Albuquerque Today at (505) 345-4700